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Summary
While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.
Table of Contents
| Preface | p. vii |
| Performance Measurement | p. 1 |
| Key Concepts and Definitions | p. 8 |
| Summary | p. 12 |
| Types of Performance Measures | p. 13 |
| Descriptive Measures | p. 14 |
| Baseline Performance Measures | p. 14 |
| Trending Performance Measures | p. 16 |
| Diagnostic Measures | p. 17 |
| Predictive Measures | p. 22 |
| Summary | p. 23 |
| A Family of Measures | p. 25 |
| Key Characteristics | p. 27 |
| Accurately Measure Key Performance Variables | p. 27 |
| Include a Comparative Basis to Assist in Better Understanding Displayed Performance Levels | p. 29 |
| Be Collected and Distributed on a Timely Basis | p. 30 |
| Be Analyzable on a Macro and Micro Basis | p. 31 |
| Cannot Be Easily Manipulated to Achieve Desired Results | p. 31 |
| Correlated Measures | p. 32 |
| Some Representative Examples of a Family of Measures | p. 34 |
| Summary | p. 38 |
| Performance Measurement Hierarchies | p. 39 |
| Advantages | p. 43 |
| A Word of Caution | p. 44 |
| Performance Indexes | p. 45 |
| Summary | p. 47 |
| Units of Measurement | p. 49 |
| Developing a Unit of Measure | p. 52 |
| Summary | p. 53 |
| Collection and Distribution | p. 55 |
| Collection and Distribution System | p. 60 |
| Summary | p. 62 |
| Performance Measure Displays | p. 63 |
| A Quick Scan Tells All | p. 64 |
| Information Does Not Have to Be Further Converted or Translated | p. 65 |
| Measurements Have Associated Meanings | p. 65 |
| A Standardized Layout Is Developed and Maintained | p. 66 |
| Graphical Displays | p. 67 |
| Display Organization | p. 68 |
| Summary | p. 71 |
| Interpretation and Action | p. 73 |
| Focus on What Is Truly Important | p. 74 |
| Know When to Hold | p. 76 |
| Respect the Turtle | p. 77 |
| Know When to Fold | p. 78 |
| Summary | p. 79 |
| Putting It All Together | p. 81 |
| Summary | p. 84 |
| Further Reading | p. 87 |
| Index | p. 89 |
| Author | p. 93 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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