Advanced Performance Improvement in Health Care: Principles and Methods Principles and Methods
by Lighter, DonaldEdition: 1st
Format: Paperback
Pub. Date: 2009-11-10
Publisher(s): Jones & Bartlett Learning
Other versions by this Author
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Summary
This book explores the many recent advances in the application of quality improvement approaches in the healthcare industry. It includes a discussion of the underlying forces for change in healthcare organizations, issues relating to statistical analysis and management of healthcare information, as well as comprehensive sections on lean and six sigma applications in health care. This text is excellent as a stand alone text or as a supplement to the first text by Lighter and Fair, Quality Management in Health Care, which offers an introduction to the basics of quality improvement for healthcare professionals.
Table of Contents
Chapter1 The Business Case for Quality
B Head Mandate for Improvement
B Head Value Proposition: How Does Quality Relate to Performance?
B Head How Do Organizations Measure the Value Proposition?
B Head Measurement Is the Key to Performance Incentives
B Head The Marketplace Wins in the End
B Head Discussion Questions
B Head References
B Head Additional Resources
B Head Appendix 1.1: CM S Physicians Quality Reporting Initiative ( PQRI) Measures
Chapter2 Teams in Healthcare Performance Improvement
B Head Teamwork Is Key for Improving Performance
B Head Choosing a Project
B Head Team Development
B Head Application of the Team Approach
B Head Steps in Creating Teams
B Head Team Selection
B Head Teamwork Tools
B Head Discussion Questions
B Head Reference
B Head Additional Resources
Chapter3 Process Tools
B Head All Work Consists of Processes
B Head What Is the Value Proposition?
B Head Process Analysis Toolkit
B Head Application of Improvement Tools
B Head Summary
B Head Discussion Questions
B Head Additional Resources
Chapter4 Medical Informatics and Information Resources for Quality Improvement
B Head What Is Medical Informatics and Why Is It Important?
B Head Types of Measurement Systems
B Head Microsystem Data
B Head Medical Record Systems
B Head Analysis Packages
B Head Summary
B Head Discussion Questions
B Head References
B Head Additional Resources
B Head Appendix 4.1: CAHPS Survey for Pediatric Primary Care
B Head Appendix 4.2: Sou rces for Benchmarking Data and Operational Definitions
B Head Appendix 4.3: Resource-Based Relative Value System
Chapter5 Essentials of Statistical Thinking and Analysis
B Head Art and Science of Statistical Thinking
B Head Statistical Process Control Puts Statistical Thinking Into Practice
B Head SPC Basics
B Head Control Chart: Shewhart's Genius
B Head Types of Control Charts
B Head Choosing and Using Continuous Variable Charts
B Head Limitations of SPC and "Bumps in the Road"
B Head Analysis Packages for SPC
B Head Approaches to Refining SPC Analyses
B Head Barriers to Implementation of SPC
B Head Advanced Statistical Tools
B Head Discussion Questions
B Head References
B Head Additional Reading
Chapter6 Approaches to Improvement - Standardization and Lean Process Management
B Head Standardization: Is It Really a "Four-Letter Word"?
B Head Principles of Lean Management
B Head Lean Improvement Cycle
B Head The Lean Toolbox
B Head Application of Standardization: Clinical Practice Guidelines
B Head Summary
B Head Discussion Questions
B Head References
B Head Additional Reading
B Head Lean Glossary and Concepts
Chapter7 Six Sigma - Principles and Applications in Health Care
B Head Six Sigma: Tool for Process Effectiveness
B Head History of Six Sigma
B Head Basics of Six Sigma: Statistical Background
B Head Six Sigma Metrics
B Head Six Sigma Improvement Model (SSIM)
B Head Voices of Six Sigma
B Head Gauge Repeatability and Reproducibility
B Head DMAIC: The Six Sigma Improvement Model
B Head Design For Six Sigma: Starting Right
B Head Discussion Questions
B Head Additional Resources
B Head References
B Head Six Sigma Glossary
Chapter8 Alignment and Integration of Performance Improvement Systems - the Malcolm Baldrige National Quality Award
B Head History and Background
B Head Baldrige Organizational Structure
B Head Baldrige Award Process
B Head Baldrige Core Values
B Head Baldrige Criteria: Basis for Evaluation
B Head Structure of a Baldrige Application
B Head Healthcare Recipients 2002-2008
B Head Conducting a Self-Assessment
B Head Summary
B Head Discussion Questions
B Head Reference
B Head Baldrige Award Glossary
B Head Mandate for Improvement
B Head Value Proposition: How Does Quality Relate to Performance?
B Head How Do Organizations Measure the Value Proposition?
B Head Measurement Is the Key to Performance Incentives
B Head The Marketplace Wins in the End
B Head Discussion Questions
B Head References
B Head Additional Resources
B Head Appendix 1.1: CM S Physicians Quality Reporting Initiative ( PQRI) Measures
Chapter2 Teams in Healthcare Performance Improvement
B Head Teamwork Is Key for Improving Performance
B Head Choosing a Project
B Head Team Development
B Head Application of the Team Approach
B Head Steps in Creating Teams
B Head Team Selection
B Head Teamwork Tools
B Head Discussion Questions
B Head Reference
B Head Additional Resources
Chapter3 Process Tools
B Head All Work Consists of Processes
B Head What Is the Value Proposition?
B Head Process Analysis Toolkit
B Head Application of Improvement Tools
B Head Summary
B Head Discussion Questions
B Head Additional Resources
Chapter4 Medical Informatics and Information Resources for Quality Improvement
B Head What Is Medical Informatics and Why Is It Important?
B Head Types of Measurement Systems
B Head Microsystem Data
B Head Medical Record Systems
B Head Analysis Packages
B Head Summary
B Head Discussion Questions
B Head References
B Head Additional Resources
B Head Appendix 4.1: CAHPS Survey for Pediatric Primary Care
B Head Appendix 4.2: Sou rces for Benchmarking Data and Operational Definitions
B Head Appendix 4.3: Resource-Based Relative Value System
Chapter5 Essentials of Statistical Thinking and Analysis
B Head Art and Science of Statistical Thinking
B Head Statistical Process Control Puts Statistical Thinking Into Practice
B Head SPC Basics
B Head Control Chart: Shewhart's Genius
B Head Types of Control Charts
B Head Choosing and Using Continuous Variable Charts
B Head Limitations of SPC and "Bumps in the Road"
B Head Analysis Packages for SPC
B Head Approaches to Refining SPC Analyses
B Head Barriers to Implementation of SPC
B Head Advanced Statistical Tools
B Head Discussion Questions
B Head References
B Head Additional Reading
Chapter6 Approaches to Improvement - Standardization and Lean Process Management
B Head Standardization: Is It Really a "Four-Letter Word"?
B Head Principles of Lean Management
B Head Lean Improvement Cycle
B Head The Lean Toolbox
B Head Application of Standardization: Clinical Practice Guidelines
B Head Summary
B Head Discussion Questions
B Head References
B Head Additional Reading
B Head Lean Glossary and Concepts
Chapter7 Six Sigma - Principles and Applications in Health Care
B Head Six Sigma: Tool for Process Effectiveness
B Head History of Six Sigma
B Head Basics of Six Sigma: Statistical Background
B Head Six Sigma Metrics
B Head Six Sigma Improvement Model (SSIM)
B Head Voices of Six Sigma
B Head Gauge Repeatability and Reproducibility
B Head DMAIC: The Six Sigma Improvement Model
B Head Design For Six Sigma: Starting Right
B Head Discussion Questions
B Head Additional Resources
B Head References
B Head Six Sigma Glossary
Chapter8 Alignment and Integration of Performance Improvement Systems - the Malcolm Baldrige National Quality Award
B Head History and Background
B Head Baldrige Organizational Structure
B Head Baldrige Award Process
B Head Baldrige Core Values
B Head Baldrige Criteria: Basis for Evaluation
B Head Structure of a Baldrige Application
B Head Healthcare Recipients 2002-2008
B Head Conducting a Self-Assessment
B Head Summary
B Head Discussion Questions
B Head Reference
B Head Baldrige Award Glossary
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