Balanced Measures for Strategic Planning,9781567260960

Balanced Measures for Strategic Planning

by
ISBN13: 9781567260960
ISBN10: 1567260969
Format: Hardcover
Pub. Date: 2001-01-01
Publisher(s): Management Concepts Inc
List Price: $25.68

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Table of Contents

Preface xi
Introduction to Using a Balanced Approach in the Public Sector
1(20)
History of Strategic Planning in the Public Sector
1(5)
History of the Balanced Approach
6(4)
Application of a Balanced Approach to the Public Sector
10(8)
Why a Balanced Approach Works
18(3)
Determining Public Value: Meeting Public Governance and Client Responsibilities
21(32)
The Differnce Between a Customer and a Stakeholder
25(1)
The Value Chain
25(3)
The Consultation Process
28(2)
Identifying Your Customer and Stakeholder
30(2)
Why Regulatory and Enforcement Agencies Are (and Are Not) Different
32(2)
Case Study #1: State of Iowa
34(4)
Case Study #2: Bureau of Land Management
38(5)
Case Study #3: City of Coral Springs, Florida
43(4)
Case Study #4: Natural Resources of Canada
47(6)
Organizing Your Consultation: Assessing Current Reality and Planning for the Future
53(34)
The Strategic Planning Process
53(7)
Formulating the Mission Statement
60(2)
Focus Groups
62(5)
Workshops/Retreats
67(1)
Brainstorming
68(1)
SWOT Assessments
69(3)
A Word about Putting It All Together
72(1)
Case Study #1: U.S. Postal Service
73(6)
Case Study #2: State of Texas
79(3)
Case Study #3: City of Phoenix, Arizona
82(5)
Consultation at Its Best: Involving Everyone in the Process
87(22)
Listening to Your Customers and Stakeholders
88(2)
Consulting with Legislative Bodies
90(1)
Listening to Your Employees
91(4)
Partnering with Unions
95(1)
Case Study #1: Social Security Administration
96(6)
Case Study #2: City of Austin, Texas
102(2)
Case Study #3: Country of Fairfax, Virginia
104(5)
The Need to Communicate
109(34)
Developing a Communications Strategy
110(1)
Changing the Management Style through Communication
110(6)
Performance by the Organization, Teams, and the Individual
116(2)
Town Halls and Other Meeting Alternatives
118(2)
Communicating Internally and Externally, and Where to Differentiate
120(1)
The Need for Honesty in Establishing Public Trust
121(1)
Case Study #1: Internal Revenue Service
122(13)
Case Study #2: City of Charlotte, North Carolina
135(5)
Case Study #3: Commonwealth of Virginia
140(3)
Leading the Public Sector Organization in a Changing World
143(32)
Sharing the Leadership Role
146(2)
The Leader as Educator
148(1)
The Leader as Architect
149(1)
The Leader as Caretaker
150(1)
Establishing Strong Performance Management Principles
151(3)
Case Study #1: Veterans Benefits Administration
154(6)
Case Study #2: St. Lawrence Seaway Management Corporation
160(6)
Case Study #3: Florida Department of Environmental Protection
166(9)
Making It All Work: Building a Strategic Framework
175(28)
Linking Your Plan to Day-to-Day Operations
176(2)
Linking Your Plan to the Business Plan
178(1)
Linking Your Plan to the Data Systems
179(1)
Linking Your Plan to the Budget Process
180(2)
Creating a Strategic Management Framework
182(9)
Case Study #1: United States Coast Guard
191(8)
Case Study #2: Department of Housing and Urban Development
199(4)
A Final Word 203(4)
Notes 207(2)
Appendix 209(16)
Index 225

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