Cisco Unity Fundamentals,9781587050985

Cisco Unity Fundamentals

by ;
Edition: 1st
ISBN13: 9781587050985
ISBN10: 1587050986
Format: Hardcover
Pub. Date: 2005-01-01
Publisher(s): Cisco Press
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Summary

- Understand how Cisco Unity supports both IP telephony and traditional telephony systems - Master the support of Cisco Unity features for CallManager, Contact Centre, and Personal Assistant - Review Case Studies for design recommendations and troubleshooting suggestions - Learn about the common pitfalls of existing systems integration and how to avoid downtime

Author Biography

Brian Morgan, CCIE No. 4865, is a certified Cisco Systems instructor for ICND, BSCI, CUSE, CUSA, CVOICE, BCRAN, CBCR, CIT, and CATM, as well as various customized CCIE Boot Camp courses Moises Gonzalez is a Cisco AVVID test engineer for Cisco Systems

Table of Contents

Introduction xviii
Part I Cisco Unity Administration
3(170)
Cisco Unified Communications System Fundamentals
5(40)
Understanding Cisco Unity's Call Flow Essentials
5(6)
Outside Caller Call Flow
5(2)
Subscriber Call Flow
7(1)
Cisco PA Outside Caller Call Flow
8(2)
Cisco PA Subscriber Call Flow
10(1)
Understanding Unified Communications Integrations
11(4)
Communications Integration
11(1)
Integration Attributes
12(1)
Telephone System Integrations with Cisco Unity
13(1)
Cisco CallManager and Cisco PA Integration
14(1)
Understanding Cisco Unit Features
15(27)
Using Cisco Unity Standard Features
15(1)
Voice Mail
16(1)
Automated Attendant
16(1)
Audiotext Application
17(2)
System Administration Web Page
19(1)
Cisco PCA
20(1)
CUA
21(2)
RSA Security or Enhanced Phone Security
23(1)
CUGA
24(1)
FlexLM
24(1)
Live Reply
25(1)
Flex Stack
25(1)
12- to 24-Hour Support
26(1)
CUSPA
26(1)
CUICA
26(1)
DVD Installation
26(1)
Multiple Directory Handlers
27(1)
SIP Support
27(1)
EMEA Voice Board Support
28(1)
Digital Networking
28(1)
Using Cisco Unity Optional Features
29(1)
Unified Messaging
29(1)
Integrated Faxing
29(1)
Text-to-Speech Feature
30(1)
Localized Versions
30(2)
Using Cisco Unity Optional Networking Features
32(1)
AMIS-a Networking
32(1)
Voice Profile for Internet Messaging
33(1)
Bridge Networking
33(1)
Using Cisco PA Standard Features
34(1)
Follow Me
34(1)
Name Dialing
34(1)
Name Synchronization
34(1)
Mail Browser
35(1)
Web-Based User Administration
35(1)
Web-Based System Administration
36(1)
Rules-Based Routing
37(2)
Speech Recognition
39(1)
Using Cisco PA Optional Features
40(1)
Localizations
41(1)
IP Phone Productivity Services
41(1)
Chapter Summary
42(1)
Chapter Review Questions
43(2)
Using Your Cisco Unified Communications System
45(22)
Using Cisco Unity
45(13)
Managing Calls
46(1)
Understanding the TUI
46(2)
Defining Subscribers
48(7)
Using ViewMail for Microsoft Outlook
55(2)
Using DUCS for Lotus Notes
57(1)
Customizing VMO
58(1)
Understanding Cisco PCA
58(5)
Understanding the Cisco Unity Assistant
59(2)
Understanding Cisco PA Call Flow
61(1)
Understanding Cisco PA Speech Recognition
62(1)
Using PA-Driven Voice Mail
63(1)
Chapter Summary
63(1)
Chapter Review Questions
64(3)
Setting Up Cisco Unified Communications
67(30)
Using the Cisco Unity System Administrator
67(9)
Defining the Navigation Bar
69(2)
Defining the Title Strip
71(1)
Defining the Page Body
71(1)
Protecting System Administration
71(3)
Using Onscreen Help
74(1)
Using Cisco Unity Media Master
75(1)
Configuring a Cisco Unity System
76(18)
Creating a Cisco Unity Task List
77(1)
Understanding Configuration Settings
78(1)
Replicating Cisco Unity Directory Objects
78(7)
Managing Calls Using System Schedules
85(1)
Using Holiday Settings
86(1)
Licensing
86(2)
Setting Up Authentication
88(3)
Integrating Cisco CallManager
91(1)
Changing the Opening Greeting
92(1)
Configuring the Directory Handler
93(1)
Configuring the Operator Handler
94(1)
Chapter Summary
94(1)
Chapter Review Questions
95(2)
Unified Communications Subscribers
97(24)
Understanding Cisco Unity Global Subscriber Accounts, Templates, and Settings
97(11)
Setting Account Policy
98(1)
Describing COS
98(3)
Distribution Lists
101(1)
Creating Subscriber Templates
101(3)
Understanding the Profile Page
104(1)
Setting Account Settings
104(1)
Creating Passwords
105(1)
Setting Conversation Options
105(1)
Setting Call Transfer Options
105(1)
Setting Greetings
106(1)
Configuring Caller Input
106(1)
Setting Messages
107(1)
Creating Distribution Lists
107(1)
Setting Message Notification Options
107(1)
Understanding COS Settings and Subscriber Interactions
107(1)
Understanding Cisco Unity Individual Subscriber Accounts, Templates, and Settings
108(9)
Setting Subscriber Accounts Versus Subscriber Templates
108(1)
Using Private Lists
109(1)
Using Alternate Extensions
109(1)
Using Message Notifications
110(1)
Creating Default Cisco Unity Accounts
111(1)
Adding Cisco Unity Subscribers
112(3)
Adding Subscribers
115(1)
Deleting Subscribers
116(1)
Chapter Summary
117(1)
Chapter Review Questions
117(4)
Cisco Unified Communications System Customization
121(28)
Understanding Cisco Unity Call Handlers
121(6)
Defining Default Call Handlers
122(2)
Customizing Default Call Handlers
124(1)
Using Special Call Handlers
124(1)
Using the Directory Call Handler
125(1)
Using the Interview Handler
126(1)
Using User-Defined Call Handlers
127(19)
Customizing Call Handler Settings
128(1)
Using Profile Settings
129(2)
Using Call Transfer Settings
131(2)
Using Greeting Settings
133(3)
Using Caller Input Settings
136(2)
Using Message Settings
138(2)
Planning Call Handler Use
140(1)
Routing Callers by Using One-Key Dialing
140(1)
Creating a Call Management Map
140(2)
Defining Call Routing Rules
142(2)
Using Direct Calls
144(1)
Using Forwarded Calls
145(1)
Chapter Summary
146(1)
Chapter Review Questions
146(3)
Cisco Unified Communications System Maintenance
149(24)
Understanding Cisco Unity System Monitoring and Maintenance
149(10)
Defining Cisco Real-Time Monitoring Tools
149(1)
Knowing When to Use Cisco Real-Time Monitoring Tools
150(1)
Using Status Monitor (HTML)
150(1)
Understanding the System Status Page
151(1)
The Ports Page
152(1)
The Reports Page
152(1)
The Disk Drives Page
152(1)
Using the Status Monitor Program
152(2)
Maintaining a Cisco Unity Server
154(4)
Cisco Unity Additional Maintenance Resources
158(1)
Understanding Cisco Unified Communications System Reporting
159(11)
Defining Cisco Unity Reporting Tools
159(1)
Knowing When to Use Cisco Reporting Tools
159(1)
Specifying Settings on Cisco Unity Administrator Reports
160(1)
Using Cisco Unity Subscriber Reports
161(1)
Subscribers Reports
162(1)
Subscriber Message Activity Reports
162(1)
Distribution Lists Reports
163(1)
Failed Login Reports
163(1)
Storage Usage Reports
164(1)
Transfer Call Billing Reports
164(1)
OutCall Billing Reports
164(1)
Using Cisco Unity System Reports
165(1)
Administrative Access Activity Reports
165(1)
Event Log Reports
165(1)
Port Usage Reports
166(1)
System Configuration Reports
166(1)
Unresolved References Reports
167(1)
Call Handler Traffic Reports
167(1)
AMIS Outbound Traffic Reports
167(1)
AMIS Inbound Traffic Reports
168(1)
Monitoring Performance Counters
168(1)
Monitoring PA
169(1)
Chapter Summary
170(1)
Chapter Review Questions
170(3)
Part II Cisco Unity Engineering
173(184)
Understanding Cisco Unified Communications System Hardware
175(20)
Understanding Cisco Unity Server Hardware---Platform Overlays
175(12)
Selecting Cisco Unity Voice Messaging and UM Configurations
178(1)
Understanding Cisco Unity Server Physical Storage Configurations
179(1)
Using Platform Overlay 1
180(1)
Using Platform Overlay 2
180(1)
Using Platform Overlay 3
181(1)
Using Platform Overlay 4
181(1)
Using Platform Overlay 5
182(1)
Cisco Unity Supported Platforms List
182(1)
Additional Hardware Considerations
183(1)
Understanding Cisco PA Hardware Requirements
183(4)
Using Unified Communication Voice Cards
187(5)
Installing Voice Card Hardware
188(2)
Installing Optional Hardware
190(1)
Optional Supported Hardware
190(1)
Optional Unsupported Hardware Configurations
191(1)
Chapter Summary
192(1)
Chapter Review Questions
192(3)
Cisco Unified Communications System Software
195(40)
Understanding the Cisco Unity for Exchange Architecture
195(7)
Telephone Systems and Cisco Unity with Exchange
197(5)
Understanding the Cisco Unity for Domino Architecture
202(1)
Understanding Cisco PA Architecture
203(1)
Understanding Unified Communications Software
204(13)
Using System Software for Cisco Unity for Exchange
205(1)
Cisco Unity Software Requirements with Exchange
205(2)
Supported Microsoft Exchange Software with Cisco Unity
207(1)
Cisco Unity Service Pack CD-ROM
208(1)
Using System Software for Cisco Unity for Domino
209(2)
Using System Software for Cisco PA
211(2)
Using Client Software for Cisco Unity for Exchange
213(1)
Using Client Software for Cisco Unity for Domino
214(1)
Using Client Software for Cisco PA
215(2)
Installing Cisco Unified Communications Software
217(10)
Setting Up a Cisco Unity System
217(1)
Using Cisco Unity Server Preparation Assistant
217(2)
Using Cisco Unity Installation and Configuration Assistant
219(1)
Using the Cisco Unity Permissions Wizard
220(3)
Installing the License File Wizard
223(1)
Configuring the Service Configuration Wizard
223(1)
Setting Up the Message Store Configuration Wizard
224(1)
Integrating Cisco Unity with Telephone Systems
224(1)
Using Resources to Guide the Cisco Unity Installation
225(1)
Installing the Cisco PA Software
226(1)
Upgrading Cisco Unified Communications Software
227(5)
Upgrading from Cisco Unity 2.4x or 3.x to Cisco Unity 4.0
227(1)
Determining the Cisco Unity Software Version Number
228(1)
Locating Cisco Unity Version Number
228(1)
Locating the Cisco Unity-CM TSP Version Number
229(1)
Upgrading from Cisco Unity 3.0 to Cisco Unity 4.0
229(1)
Upgrading from Cisco Unity 3.0 Voice Mail (Exchange) to Cisco Unity 4.0 UM (Domino)
230(1)
Upgrading from Cisco PA 1.3 to Cisco PA 1.4
231(1)
Chapter Summary
232(1)
Chapter Review Questions
233(2)
Cisco Unified Communications Integrations
235(20)
Defining a Communications Systems Integration
235(3)
Understanding the Attributes of Cisco Unified Communications Integrations
238(2)
Integrating Cisco Unity and CCM
238(1)
Integrating PA and CCM
239(1)
Understanding the Types of Cisco Unified Communications Integrations
240(11)
Integrating with IP
241(1)
Integrating with DTMF
242(1)
Integrating with SMDI
242(1)
Integrating with PBXLink
243(1)
Integrating with SIP
244(1)
Integrating with Dual Phone Systems
245(2)
Integrating with Telephone Systems
247(1)
Using Messaging Ports in a Cisco Messaging System
247(1)
Defining Messaging Ports Configuration Options
248(2)
Configuring Messaging Ports
250(1)
Chapter Summary
251(1)
Chapter Review Questions
251(4)
Unified Communications Networking
255(66)
Cisco Unity Networking Fundamentals
255(20)
Defining Cisco Unity Networking
255(2)
Understanding Cisco Unity Networking Communication Methods
257(1)
Cisco Unity Digital Networking with IBM Lotus Domino
257(1)
Understanding Cisco Unity for Exchange Networking
258(1)
Using IVC for Exchange
259(1)
Understanding Message Transfer and Directory Replication
259(2)
Intrasite Messaging in Exchange 5.5
261(2)
Intersite Message Passing and Directory Replication
263(1)
Intrarouting Group Message Passing and Directory Replication
264(2)
Routing Group Message Passing
266(1)
Replicating AD
267(5)
Network Subscribers
272(1)
Internet Subscribers
272(1)
AMIS Subscribers
272(1)
VPIM Subscribers
273(1)
Bridge Subscribers
273(1)
Selecting Subscriber Addressing
274(1)
Implementing Digital Networking in Cisco Unity
275(5)
Understanding Location Objects and Digital Networking
275(2)
Implementing Digital Networking
277(1)
Setting Up Digital Networking
277(1)
Using Search Options
278(1)
Understanding Dialing Domains
279(1)
Understanding SMTP Networking
280(7)
Using SMTP Networking
280(2)
Setting Up SMTP Networking
282(2)
Adding Internet Subscribers
284(3)
Understanding VPIM Networking
287(9)
VPIM Networking and VPIM Messages
287(2)
Setting Up VPIM Networking
289(3)
Understanding Location Objects and VPIM Networking
292(2)
VPIM Networking and IVC
294(1)
Adding VPIM Subscribers
295(1)
Understanding AMIS Networking
296(11)
Using AMIS Networking
297(1)
Setting Up AMIS Networking
298(3)
Assigning Port Usage and Schedules
301(3)
Understanding the UAmis Mailbox
304(1)
Delivering AMIS Messages
304(1)
Understanding Location Objects and AMIS Networking
305(1)
Using IVC and AMIS Networking
306(1)
Adding AMIS Subscribers
306(1)
Understanding Bridge Networking
307(10)
Defining Bridge Networking
308(2)
Setting Up Bridge Networking
310(3)
Understanding the UOmni Mailbox
313(1)
Translating Bridge Messages
314(1)
Understanding Location Objects and Bridge Networking
314(1)
Using IVC and Bridge Networking
315(1)
Adding Bridge Subscribers
315(2)
Chapter Summary
317(1)
Chapter Review Questions
317(4)
Unified Communications Backup and Utilities
321(36)
Backing Up Cisco Unity Systems
321(1)
Understanding Administration Tools and Utilities
322(10)
Using Audio Text Manager
323(1)
Using Bulk Edit
324(1)
Using Disaster Recovery Backup and Restore Tools
325(2)
Using Failover Monitor
327(1)
Using Migrate Subscriber Data Tool
328(2)
Using the Cisco Unity Licensing Utility
330(1)
Using Global Subscriber Manager
330(2)
Understanding Audio Management Tools and Utilities
332(3)
Using Set Record Format
332(1)
Using Set WAV Format
333(1)
Using WaveGain
334(1)
Understanding Diagnostic Tools and Utilities
335(6)
Using Cisco Unity Data Link Explorer
335(1)
Using Database Walker (dbWalker)
335(3)
Using Event Monitoring Service
338(1)
Using Cisco Unity Diagnostic Tool
339(1)
Troubleshooting Using SysCheck
340(1)
Understanding Reporting Tools and Utilities
341(5)
Using Bridge Traffic Analyzer
342(1)
Using Port Usage Analyzer
343(2)
Using Gather Unity System Information
345(1)
Understanding Unity Switch Integration Tools and Utilities
346(3)
Using Call Viewer
346(1)
Using the Switch Configuration Utility
347(1)
Using Integration Monitor
348(1)
Troubleshooting and Monitoring Cisco PA
349(4)
Resolving Issues Encountered when Using PA
349(1)
Monitoring Performance of PA
350(1)
Collecting Call History, Trace, and Debug Information
351(2)
Chapter Summary
353(1)
Chapter Review Questions
354(3)
Appendix A Chapter Review Questions 357(18)
Index 375

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