Communicating A Social, Career, and Cultural Focus Plus NEW MyCommunicationLab with eText -- Access Card Package
by Berko, Roy M.; Wolvin, Andrew D.; Wolvin, Darlyn R.; Aitken, Joan E.Edition: 12th
Format: Package
Pub. Date: 2012-04-26
Publisher(s): Pearson
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Summary
Updated in its 12thedition, Communicating: A Social, Career, and Cultural Focusoffers a comprehensive blend of basic communication theory, research and skills, with a strong emphasis on relationship communication (social), workplace communication (career) and intercultural communication (culture). This highly regarded introduction to communication text introduces the basic principles of communication and applies them to interpersonal, group, interviewing, and public speaking contexts. The new edition features an increased emphasis on electronically-mediated communication and the impact of technology on our daily communication, a significantly updated research base and a reorganization of the public speaking chapters.
Table of Contents
CHAPTER 1–THE HUMAN COMMUNICATION PROCESS
COMMUNICATION DEFINED
THE COMPONENTS OF HUMAN COMMUNICATION
COMMUNICATION AS A SYSTEM
MODELS OF COMMUNICATION
THE MEDIA AS COMMUNICATORS
COMMUNICATION AND CULTURE
FIRST AMENDMENT SPEECH
ETHICS AND COMMUNICATION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 2–FOUNDATIONS OF VERBAL LANGUAGE
ORIGINS OF HUMAN LANGUAGE
THE LANGUAGES WE USE
USING VERBAL LANGUAGE
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 3–NONVERBAL COMMUNICATION
SOURCES OF NONVERBAL SIGNS
EMOTIONAL INFLUENCES ON NONVERBAL COMMUNICATION
VERBAL AND NONVERBAL RELATIONSHIPS
CATEGORIES OF NONVERBAL COMMUNICATION
USING NONVERBAL COMMUNICATION
YOU AND NONVERBAL COMMUNICATION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 4–LISTENING
THE IMPORTANCE OF LISTENING
THE LISTENING PROCESS
PURPOSES OF LISTENING
LISTENING APPREHENSION
IMPROVING YOUR LISTENING
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 5–THE SELF AND PERCEPTION
SELF-TALK
SELF-CONCEPT
COGNITIVE PROCESSING
PERCEPTIONS
THE SELF
NEED DRIVES AFFECTING COMMUNICATION
COMMUNICATION APPREHENSION
THE ROLE OF CULTURE ON SELF-COMMUNCIATION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 6–INTERPERSONAL AND ELECTRONICLLY MEDIATED COMMUNICATION
BASIC CONCEPTS OF INTERPERSONAL COMMUNICATION
SELF-DISCLOSURE
THE SELF AND OTHERS
SEEKING APPROVAL
GAINING COMPLIANCE
EMOTIONS AS A FACTOR IN INTERPERSONAL COMMUNICATION
POWER AS A FACTOR IN INTERPERSONAL COMMUNICATION
MALE/MASCULINE-FEMALE/FEMININE COMMUNICATION
SEXUAL HARASSMENT AND BULLYING
RELATIONSHIPS
ELECTRONIALLY MEDIATED COMMUNICATION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 7–INTERPERSONAL SKILLS AND CONFLICT MANAGEMENT
PARTICIPATING IN CONVERSATIONS
GIVING DIRECTIONS
REQUESTING
EXPRESSING EMPATHY
DEALING WITH INTERPERSONAL CONFLICT
CRITICISM
APOLOGIZING
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 8–THE INTERVIEW
THE INTERVIEW AND THE ROLE OF THE PARTICIPANTS
TYPES OF INTERVIEWS
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 9–THE CONCEPTS OF GROUPS
GROUPS DEFINED
GROUP VERSUS INDIVIDUAL ACTIONS
TYPES OF GROUPS
GROUP OPERATIONS
MAKING GROUP DECISIONS
DECISION-MAKING TECHNIQUES
GROUP SETTING
MEDIATED MEETINGS
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 10–PARTICIPATING IN GROUPS
CULTURAL DIFFERENCES IN GROUPS
THE GROUP PARTICIPANT
THE GROUP LEADER AND GROUP LEADERSHIP
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 11–PUBLIC SPEAKING: PLANNING THE MESSAGE
THE LISTENABLE SPEECH
PREPARING A SPEECH: AN OVERVIEW
PARAMETERS OF PUBLIC SPEAKING
ETHICS OF PUBLIC SPEAKING
ANALYZING THE PARAMETERS OF SPEECHES
MODES OF PRESENTATION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 12–PUBLIC SPEAKING: DEVELOPING THE MESSAGE
SOURCES OF INFORMATION
SUPPORTING MATERIAL
USE OF THE WORLD WIDE WEB
TECHNIQUES FOR PRESENTING SUPPORTING MATERIAL
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 13–PUBLIC SPEAKING: STRUCTURING THE MESSAGE
STRUCTURE OF A SPEECH
THE INTRODUCTION
THE CENTRAL IDEA
THE BODY
THE CONCLUSION
ALTERNATIVE METHODS OF ORGANIZING THE SPEECH
TRANSITION INTO THE QUESTION-AND-ANSWER SESSION
ROLE OF CULTURE ON SPEECH STRUCTURE
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 14–PUBLIC SPEAKING: THE INFORMATIVE SPEECH
THE ROLE OF INFORMATIVE SPEAKING
CHARACTERISTICS OF INFORMATIVE SPEAKING
CLASSIFICATIONS OF INFORMATIVE SPEAKING
INFORMATIVE BRIEFINGS
QUESTION-AND-ANSWER SESSIONS
SPEECHES OF INTRODUCTION
THE INFORMATIVE PROCESS IN ACTION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 15–PUBIC SPEAKING: THE PERSUASIVE SPEECH
PERSUASIVE SPEAKING
THE PROCESS OF PERSUASION
PERSUASIVE STRATEGIES
ROLE OF INFLUENCE IN PERSUASION
CLASSICAL COMPONENTS OF THE PERSUASIVE MESSAGE
LOGICAL ARGUMENTS
THE ROLE OF EMOTIONS IN PERSUASION
PSYCHOLOGICAL APPEALS
STRUCTURE OF THE PERSUASIVE MESSAGE
INTRODUCTION
BODY
CONCLUSION
CULTURE AND PERSUASION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
CHAPTER 16–PUBLIC SPEAKING: PRESENTING THE MESSAGE
SPEAKING WITH CONFIDENCE
ASPECTS OF ORAL AND PHYSICAL SPEECH PRESENTATION
PUBLIC SPEAKING ANXIETY/STAGE FRIGHT
PRESENTING VISUALS IN A SPEECH
REHEARSING THE SPEECH
DEALIING WITH DIFFICULTIES DURING A SPEECH
THE ROLE OF CULTURE ON SPEECH PRESENTATION
IN CONCLUSION
LEARN BY DOING
KEY TERMS
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