It may be a boss who behaves like a bully and a petty tyrant, and has the power to get away with it ... It may be a co-worker who promises results, but who never, ever delivers when the chips are down ... It may be the whiner whose constant complaining and maddening negativism are driving you crazy ... At best, when people act like this, they can make life exceedingly stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! Whether you know it or not, it's fully within your power to bring out the best behavior in people who are at their worst. Sound impossible? It's not. Just ask the 250,000 people who have already benefited from Dr. Rick Brinkman and Dr. Rick Kirschner's proven, innovative seminars on dealing with difficult people with tact and skill. They have already learned, as you will when you study this one-of-a-kind guide, how to identify 10 recognizable difficult behaviors, and deal successfully with each of them! You'll discover how difficult people think, what they fear, and why they act as they do; why difficulty, more often than not, is in the eye of the beholder, and how to turn this little-known truism to your own advantage; how to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs; and how to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people. What's more, you'll be given specific strategies for successfully handling the 10 Most Unwanted difficult behaviors that you, or anyone else, will ever encounter on the job ... including: . The Tank: Pushy andruthless; expect no mercy. The Sniper: This covert operator identifies your weaknesses and snipes at you behind your back or even to your face. The Know-It-All: These people know 98% of absolutely everything. Just ask them! The Grenade: When the pin is pulled and they blow their top, they're unable to stop and the shrapnel hits everyone in sight. The Maybe person: This fence sitter puts off crucial decisions until it's too late. The Nothing person: You never know where they stand, what they think, what they are feeling because they just say, "...........".. And many more!

Dr. Rick Brinkman and Dr. Rick Kirschner are coauthors of the best-selling audio and video tapes How to Deal With Difficult People, which have sold more than 150,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, RandR Productions.

The 10 Types of Difficult People (the Attacker, the Know-it-all, The Yes Person, The Complainer, Etc.).The Window of Understanding.Turning Conflict into Cooperation.The 9 Essential Take-Charge Skills