E-Metrics For Library And Information Professionals,9781555705145

E-Metrics For Library And Information Professionals

by ;
ISBN13: 9781555705145
ISBN10: 1555705146
Format: Paperback
Pub. Date: 2005-10-01
Publisher(s): Neal Schuman Pub
List Price: $85.60

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Table of Contents

List of Tables ix
List of Figures xv
Preface xvii
Acknowledgments xxi
Part I What are E-Metrics? 1(52)
Overview
1(2)
Note
3(50)
1 Defining E-Metrics
4(15)
Working in the Wired World
4(15)
Pre-Internet Business
6(2)
The Birth of the Internet and the Rush to E-Commerce
8(2)
Elements of E-Metrics
10(2)
The Application of E-Metrics in E-Commerce
12(7)
2 Using E-Metrics in Libraries
19(9)
Libraries in the Print-Only Era
19(3)
Metrics in Libraries Before the Computer Age
20(2)
The Rise of E-Publishing and the Birth of the Internet
22(6)
Library Performance Measurements in the Digital Era
24(4)
3 Understanding Vendor-Supplied E-Metrics
28(25)
Examining Samples of Vendor-Supplied E-Metrics
31(11)
The Benefits of Vendor-Supplied E-Metrics
38(1)
Are E-Metrics Data and Methods Really Standardized?
39(3)
Why Should You Build Local E-Metrics?
42(9)
Summary and Conclusions
51(1)
Notes
52(1)
Part II Why Do Libraries Need E-Metrics? 53(62)
Overview
53(62)
4 Using E-Metrics for Public Relations
55(17)
New Challenges for Libraries in the Digital Revolution
55(2)
Public Relations Q Et A with E-Metrics
57(15)
Gate Counts vs. Net Counts
57(4)
Where Are Our Users?
61(2)
Why Are Library Resources Used?
63(3)
How Well Are We Serving the Unseen and Who Are They Anyway?
66(5)
Where is My Title?
71(1)
5 Using E-Metrics for Collection Management
72(16)
The Vagaries and Constraints of Delivery and Access
72(1)
Collection Development Q Et A with E-Metrics
73(14)
Why is This One Available and the Other One Not?
73(1)
Subscription Bundling
74(1)
Licensing and Access Restrictions
77(3)
Can We Collect in Specialized Subject Areas?
80(1)
Title Value from the User's Perspective
81(2)
Can We Coordinate Collections with Other Libraries?
83(1)
Coordinated Collection Development
84(3)
Conclusion
87(1)
6 Using E-Metrics for Library Administration
88(29)
Administrative Q Et A with E-Metrics
89(25)
How Much Do Electronic Collections Cost?
89(1)
The "Big Deal" Revisited
90(3)
How Many Staff Do We Need?
93(1)
Electronic Resources Management
93(1)
The Illusion of Seamless Access
97(1)
The Unseen Technology of ERM
98(1)
The Perils of Market Consolidation
101(1)
ERM Solutions?
102(2)
How Much Technology Do We Need?
104(1)
The Total Cost of Ownership and the Price of Staying Relevant
105(1)
Measuring the Value of Library Information Technologies
109(1)
Connecting the Price of Access, Presentation, and ERM
112(2)
Summary and Conclusions
114(1)
Notes
114(1)
Part III How Do Libraries Build Local E-Metrics? 115(102)
Overview
115(2)
Notes
117(88)
7 E-Metrics and E-Resources: Designing Solutions to Capture Usage Statistics on E-Journals, Databases, E-Books, and Digital Documents
118(37)
Analyze Basic Web Metrics in Libraries—Local Solution Level 1
119(5)
Library Web Site Analysis: General Statistics
120(2)
Library Web Site Analysis: Most Accessed Pages
122(2)
Evaluate Vendor-Supplied Statistics
124(4)
Data Collection
125(1)
Data Collation
126(1)
Data Analysis
127(1)
Explore Local E-Metrics Initiatives
128(2)
Quick Review of Some Local E-Metrics Solutions
128(2)
Intermediate Local E-Metrics—Local Solution Level 2
130(13)
Click-Through Script
130(2)
What Identifiers Do We Need for Local E-Metrics?
132(3)
Transaction Log Analysis (TLA)
135(2)
Sample Results
137(6)
Advanced Local E-Metrics—Local Solution Level 3
143(2)
Highly Advanced Local E-Metrics—Local Solution Level 4
145(2)
Mini How-to
147(1)
Overview of the Local E-Metrics Project
148(5)
Notes
153(2)
8 E-Metrics and Infrastructure: Assessing Servers, Workstations, and Other Technical Considerations
155(27)
Consider Common Issues for Vendor and Local E-Metrics
156(5)
Statistical Report Storage
156(1)
External Data Integration Related to Title Usage Studies
157(1)
ISXN, Impact Factors, Number of Articles
158(1)
Date of First Access
158(1)
Example of an E-Metrics Report with Title External Data
159(1)
Title Price
161(1)
Incorporate Technical Issues Specific to Local E-Metrics
161(20)
Data Sources for Data Collection
163(1)
Library Web Server
163(1)
Library's Catalog Server
164(1)
Proxy Servers
165(1)
Print Servers
168(1)
Open-URL Servers
168(1)
Data Processing Requirements
169(1)
Using Off-the-Shelf Software
169(1)
Using Open Source Software
170(1)
Using Custom Designed Tools: Homegrown or Outsourced
170(1)
Necessary Development Units
171(1)
External Data Related to IP Addresses and User Demographics
172(1)
IP: Address Mapping and Subnets
173(1)
User: Affiliation, Status, Category
175(1)
Server for Library User Database
176(5)
Notes
181(1)
9 E-Metrics and Staffing: Creating the Team and Defining the Project
182(23)
Set Up the E-Metrics Team within Library Organization
183(5)
Library Management
184(1)
Access Services and Reference Departments
185(1)
Technical Services Department
185(1)
Electronic Resources Manager
186(1)
IT Department
187(1)
Determine Librarians' Skill Set Expansion and Coordination
188(2)
Public Relations for Reference and Circulation
188(1)
Cataloging E-Resources
189(1)
ERM Team
189(1)
Consider Additional "Systems" Personnel
190(4)
User Access Management
191(1)
In-House Programming
192(1)
Library Systems Administration
193(1)
Establish E-Metrics Management Policies
194(10)
Multiple Ways to Count a Title Use
194(1)
By Visit
194(1)
By Search and Session
195(1)
By Unique Visitor
196(1)
User Authentication
197(1)
Access Barriers
198(1)
Privacy Issues
198(1)
Burden of User Database Management
199(1)
Report Processing
199(1)
Report Accessibility Records
200(1)
Frequency and Format Standardization
201(1)
Preservation
201(1)
Title Persistence Over Time
202(1)
New Information on a Title
202(1)
Source Change
202(1)
Title Subscription Cancellation
203(1)
Notes
204(1)
10 E-Metrics and the Future: Standards, Restrictions, Implementation, and Emerging Technologies
205(12)
Review of E-Metric Standards
206(2)
Open Access Initiatives
206(1)
Publishing Sector Market Consolidation
207(1)
Factor in the Technical Considerations
208(8)
Access Restrictions Through Licensing Agreements
209(1)
Preservation and Value of E-Metrics Over Time
210(1)
Applying E-Metrics to E-Resources and E-Services
211(2)
Impacts of Emerging Technologies like Federated Search Engines and Deep Linking on E-Metrics
213(1)
Cost of Local E-Metrics Implementation
214(2)
Conclusion
216(1)
Notes
216(1)
Appendices 217(12)
Appendix 1: Report Comparison between Two Web Traffic Analysis Software
219(2)
Appendix 2: Click-Through Script
221(1)
Appendix 3: Custom Log Parsing Script
222(7)
Bibliography 229(16)
Index 245(1006)
About the Authors 1251

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