Written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively, this book provides an understanding for managing conflicts at all levels—interpersonal, intergroup, organizational, and international. Each chapter focuses around a central case or illustration of the practice with a discussion for both training and direct intervention.  This new edition includes companion downloadable chapters and new information on conflict resolution and IT, social networks, schools, families, environment and much more.

Peter Coleman is Associate Professor of Psychology and Education at Teachers College, Associate Professor of Psychology at The Earth Institute at Columbia University, current Director of Int'l Center for Cooperation and Conflict Resolution at Teacher's College, Faculty Sponsor of the MS Program in Negotiation and Conflict Resolution in Dept of Continuing Ed at Columbia, and?an active mediator.

Morton Deutsch is the E.L. Thorndike Professor and director emeritus of the International Center for Cooperation and Conflict Resolution (ICCCR) at Columbia University. He is considered to be one of the leading pioneers in the study of intergroup relations and conflict resolution.

Eric Marcus is Founder and Principal of The Marcus Group, a consulting firm that specializes in enhancing organizational effectiveness and individual and group development, whose clients include: JPMorgan Chase, United Nations, Neighborhood Housing Services of NYC and Say Yes to Education. He also teaches in the Master's program in Negotiation & Conflict Resolution at Columbia University.

Preface

Introduction

PART ONE: INTERPERSONAL AND INTERGROUP PROCESSES

1. Cooperation, Competition, and Conflict (Morton Deutsch)

2. Justice and Conflict (Morton Deutsch)

3. A Delicate and Deliberate Journey Toward Justice: Challenging Privilege/Building Structures of Solidarity (Michelle Fine and Alexis Halkovic)

4. Constructive Controversy: The Value of Intellectual Opposition (David W. Johnson, Roger T. Johnson, and Dean Tjosvold)

5. Trust, Trust Development, and Trust Repair (Roy Lewicki and Edward C. Tomlinson)

6. Power and Conflict (Peter T. Coleman)

7. Communication and Conflict (Robert M. Krauss and Ezequiel Morsella)

8. Language, Peace, and Conflict Resolution (Francisco Gomes de Matos)

9. The PSDM Model: Integrating Problem Solving & Decision Making in Conflict Resolution (Eben A. Weitzman and Patricia Flynn Weitzman)

10. Intergroup Conflict (Ronald Fisher)

PART TWO: INTRAPSYCHIC AND INTRAGROUP PROCESSES

11. Judgmental Biases in Conflict Resolution and How to Overcome Them (Leigh Thompson and Brian J. Lucas)

12. Emotion and Conflict: Why It Is Important to Understand How Emotions Affect Conflict and How Conflict Affects Emotions (Evelin Lindner)

13. Self-Regulation in the Service of Conflict Resolution (Walter Mischel, Aaron L. DeSmet, and Ethan Kross)

14. Group Decision-Making in Conflict: From Groupthink to Polythink (Alex Mintz and Carly Wayne)

PART THREE: PERSONAL DIFFERENCES

15. Natural Born Peacemakers? Gender and the Resolution of Conflict (Mara Olekalns)

16. Resolving Intractable Intergroup Conflicts: The Role of Implicit Theories about Groups (Eran Halperin, James J. Gross, and Carol S. Dweck)

17. Personality and Conflict (Sandra V. Sandy, Susan K. Boardman, and Morton Deutsch)

18. The Development of Conflict Resolution Skills: Preschool to Adulthood (Sandra V. Sandy)

PART FOUR: CREATIVITY AND CHANGE

19. Creativity and Conflict Resolution: The Role of Point of View (Howard E. Gruber)

20. Some Guidelines for Developing a Creative Approach to Conflict (Peter T. Coleman and Morton Deutsch)

21. Creativity in the Outcomes of Conflict (Peter J. Carnevale)

22. Change and Conflict: Motivation, Resistance, & Commitment (Eric Marcus)

23. Changing Minds: Persuasion in Negotiation and Conflict Resolution (Alison Ledgerwood, Shannon P. Callahan, and Shelly Chaiken)

24. Learning through Reflection on Experience: An Adult Learning Framework for How to Handle Conflict (Victoria J. Marsick, Dorothy E. Weaver, and Lyle Yorks)

PART FIVE: CULTURE AND CONFLICT

25. The Alchemy of Change: Cultural Fluency in Conflict Resolution (Michelle L. LeBaron)

26. Indigenous Lessons for Conflict Resolution (Geneviève Souillac and Douglas P. Fry)

27. Multiculturalism and Conflict (Mekayla K. Castro and Peter T. Coleman)

28. Cooperative and Competitive Conflict in China (Dean Tjosvold, Kwok Leung, and David W. Johnson)

PART SIX: DIFFICULT CONFLICTS

29. Aggression and Violence: Causes and Correctives (Wen Liu and Susan Opotow)

30. Intractable Conflict (Peter T. Coleman)

31. The Pragmatics of Peace with Justice: The Challenge of Integrating Mediation and Human Rights (Eileen Babbitt)

32. Terrorism: Negotiating at the Edge of the Abyss (Guy Olivier Faure)

PART SEVEN: MODELS OF PRACTICE

33. Negotiation (Roy J. Lewicki and Edward C. Tomlinson)

34. The Mediation of Conflict: Context, Cognition, and Practice (Kenneth Kressel)

35. Teaching Conflict Resolution Skills in a Workshop (Susan Coleman and Yaron Prywes)

36. Creating Constructive Communication Through Dialogue (Beth Fisher-Yoshida)

37. An Empirically-Based Approach To Couples’ Conflict (John Gottman, Julie Gottman, Andy Greendorfer, and Mirabai Wahbe)

38. Managing Conflict Through Large Group Methods (Barbara Benedict Bunker and Susan W. Coleman)

39. Group Relations and Conflict Resolution (Sarah J. Brazaitis)

40. Reconciliation Between Groups: Preventing (New) Violence and Improving Lives (Ervin Staub)

41. Social Networks, Social Media, and Conflict Resolution (James Westaby and Nicholas Redding)

42. Utilizing Research Findings in Practice: From Knowledge Acquisition to Application (Daniel Druckman)

43. Nonviolent Struggle: An Overview (Gene Sharp)

PART EIGHT: LOOKING TO THE FUTURE

44. A Framework for Thinking About Research on Conflict Resolution Initiatives (Morton Deutsch, Jennifer S. Goldman, and Christine T. Chung)

45. Some Research Frontiers in the Study of Conflict and Its Resolution (Dean G. Pruitt and Katharina G. Kugler)

Concluding Overview (Peter T. Coleman and Eric Marcus)

Recommended Reading.

About the Editors.

About the Contributors.

Name Index.

Subject Index.

PART NINE: DOMAIN-SPECIFIC (ONLINE)

46. Gender Conflict in Marriage (Janice M. Steil and Beth Turetsky)

47. Conflict Resolution In Schools (David W. Johnson and Roger T. Johnson)

48. Conflict in Organizations (W. Warner Burke)

49. Labor Relations and Conflict (Christopher Honeyman)

50. Alternative/Appropriate Dispute Resolution in Context: Formal, Informal and Semi-Formal Legal Processes (Carrie Menkel-Meadow)

51. Police and Conflict Resolution: Some Observations (Maria Volpe)

52. Participatory Action Research, Conflict Resolution and Communities (Claudia E. Cohen, Rebecca Neshkes, Michelle Pryce-Screen, Elizabeth Hernandez, Micaela Linder, and Megan Doherty-Baker)

53. Faith Matters: Religion as a Third Side for Peace (Bridget Moix)

54. NGOs as a Vehicle for Collective Action (Andrea Bartoli, Borislava Manojlovic, and Mark Magellan)

55. Managing Environmental Conflict (Joshua Fisher)

56. International Conflict Resolution: “From Practice to Knowledge and Back Again” (Anthony Wanis-St. John and Suzanne Ghais)