Introduction to Knowledge Management Principles and Practice

by Wang, Kesheng

ISBN13: 9788251916608

ISBN10: 8251916607

Format: Paperback

Pub. Date: 2001-12-01

Publisher(s): Fagbokforlaget

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Summary

Knowledge Management (KM) is a hybrid discipline, containing elements of social sciences, technology and business. KM focuses on creating and sharing knowledge. The discipline is a holistic system for management of intellectual capital, organization change, knowledge creation and sharing, for continuous improvement and innovation, and organizational learning, resulting in increased value creation. This symbioses of disciplines takes place within the organizations' vision, purpose and strategy. Introduction to Knowledge Management provides a strategic roadmap for knowledge management and teaches how to implement KM in a company, step by step.

Preface	p. III
Principles of Knowledge Management	p. 1
Introduction	p. 1
What is knowledge management?	p. 2
Why is KM being widely adopted now?	p. 7
What is the purpose of knowledge management?	p. 9
Who is knowledge management for?	p. 14
What does knowledge management consist of?	p. 14
Why does knowledge management work?	p. 18
What is the logic of a knowledge management system?	p. 20
Who should be using knowledge management?	p. 22
Cultural aspects	p. 23
What knowledge management is not about	p. 25
Ten strategies for knowledge management	p. 26
Conclusions	p. 32
Lessons learned	p. 33
References	p. 35
Data, information, knowledge and wisdom	p. 37
Introduction	p. 37
Information value chain	p. 38
Classifying knowledge	p. 44
The three fundamental steps	p. 49
Business and knowledge	p. 49
Content management and information extraction	p. 50
Conclusions	p. 64
Lessons learned	p. 65
References	p. 67
Building the Technical Infrastructure of Knowledge Management	p. 69
Introduction	p. 69
The computer network as a knowledge conversion enabler	p. 73
Basic consideration for a KM system	p. 75
The vital integrator: The World Wide Web	p. 79
Technology components of the Web-based KM architecture	p. 82
The interface layer	p. 83
Access layer	p. 84
Collaborative intelligence and filtering layer	p. 86
Applications layer	p. 118
Transport layer	p. 119
Repository Layer	p. 120
Conclusions	p. 121
Lessons learned	p. 122
References	p. 123
Information, Knowledge and Meaning--Some theoretical aspects about what creates real communication	p. 125
Introduction	p. 125
Goal	p. 127
What governs communication and knowledge sharing?	p. 128
Language and concepts	p. 130
Understanding concepts depends on what they do and how they are applied	p. 131
Language meaning depends on how we use it	p. 132
Relativism in art and science--a modern virtue in the Western world	p. 133
Elements of the Japanese world order	p. 136
Implications of communication and knowledge sharing	p. 137
Principles to be observed	p. 139
Conclusions	p. 141
Lessons learned	p. 142
References	p. 144
Model - The Structure and Dynamics of a Knowledge Management System	p. 145
Introduction	p. 145
Background	p. 147
Ideas and structure of a holistic KM system	p. 150
The holistic knowledge management model	p. 152
The Faros concept	p. 158
The setting	p. 176
The Knowledge Navigator	p. 179
Cultural aspects	p. 181
The learning effect	p. 182
Innovation	p. 182
Conclusions	p. 182
Lessons learned	p. 183
References	p. 186
Practice: The Faros case study	p. 187
Introduction	p. 187
Creating a knowledge management system	p. 189
Building the Faros knowledge management system	p. 195
Faros goes live	p. 208
The learning effect	p. 211
Conclusions	p. 224
Lessons learned	p. 228
References	p. 230
Experience	p. 231
Introduction	p. 231
The customer	p. 232
Developmental issues	p. 234
Implementation	p. 242
Industrializing Faros	p. 253
The engaged user - key to success	p. 257
Verification of Faros	p. 258
Conclusions	p. 258
Lessons learned	p. 259
References	p. 260
Monitoring and Measurement in Knowledge Management	p. 261
Introduction	p. 261
Scientific management vs. knowledge management	p. 262
The need to measure results	p. 265
What today's measurement systems measure	p. 267
Criteria for a KM monitoring and measurement system	p. 270
Case study	p. 274
Conclusions	p. 276
Lessons learned	p. 276
References	p. 277
Strategy and structure: Scenario 2010	p. 279
Introduction	p. 279
Historical reflections	p. 282
Moving from our ancestors to modern market economics	p. 284
The change agents that brought us to 2010	p. 291
Structure follows strategy	p. 292
The knowledge-based society	p. 296
A new order of things	p. 315
Conclusions	p. 317
Lessons learned	p. 318
References	p. 320
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Introduction to Knowledge Management Principles and Practice

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