When making extraordinary things happen in organizations, leaders engage in what we call The Five Practices of Exemplary Leadership. These practices: ▶▶ Model the Way ▶▶ Inspire a Shared Vision ▶▶ Challenge the Process ▶▶ Enable Others to Act ▶▶ Encourage the Heart These practices are not the private property of the people we studied. Nor do they belong to a few select shining stars. Leadership is not about personality; its about behavior. The Five Practices are available to anyone who accepts the leadership challengethe challenge of guiding people and organizations to places they have never been before. It is the challenge of moving beyond the ordinary to the extraordinary.

JAMES M. KOUZES and BARRY Z. POSNER are the bestselling co-authors of The Leadership Challenge, Credibility, The Truth About Leadership, Encouraging the Heart, A Leader’s Legacy, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed LPI^®: Leadership Practices Inventory^® a 360-degree assessment tool based on The Five Practices of Exemplary Leadership. James is a fellow at the Doerr Institute for New Leaders at Rice University and formerly the Dean’s Executive Fellow of Leadership, Leavey School of Business at Santa Clara University. Barry holds the Michael J. Accolti, S.J., Chair at Santa Clara University and is Professor of Leadership with the Leavey School of Business.

Introduction

1 How to Use This Workbook

2 The Five Practices of Exemplary Leadership

3 Selecting Your Personal-Best Leadership Project

4 Model the Way

5 Inspire a Shared Vision

6 Challenge the Process

7 Enable Others to Act

8 Encourage the Heart

9 Reflecting on Your Personal-Best Leadership Project

10 The Challenge Continues                 

Acknowledgments

About the Authors