Mastering Patient Flow : Using Lean Thinking to Improve Your Practice Operations
by Woodcock, Elizabeth W.Format: Paperback
Pub. Date: 2007-05-01
Publisher(s): Mgma
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Summary
A leading authority on medical practice operations, Elizabeth Woodcock, MBA, FACMPE, CPC, is a speaker, consultant and author based in Atlanta.
Table of Contents
| Acknowledgments | p. vii |
| Preface | p. ix |
| About the Author | p. xi |
| About the Editor | p. xi |
| Introduction | p. 1 |
| The Lean-Thinking Revolution | p. 11 |
| The Physician's Time | p. 41 |
| Telephones | p. 63 |
| Scheduling | p. 127 |
| Patient Access | p. 207 |
| Reception Services | p. 241 |
| Waiting | p. 289 |
| The Patient Encounter | p. 311 |
| Prescriptions | p. 361 |
| Managing Test Results | p. 375 |
| Practice Services | p. 385 |
| Technology | p. 409 |
| Fundamental Financials | p. 443 |
| The Patient-Centered Practice of the Future | p. 469 |
| Summing Up | p. 497 |
| Appendix | |
| Benchmarks for staff performance expectations | p. 501 |
| Action plan | p. 502 |
| Index | p. 509 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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