For undergraduate and graduate course in operations management.
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A practical, easy-to-read text with a managerial approach to operations management
Operations Management: Processes and Supply Chains, 13th Edition provides students with a comprehensive framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest and provides students with ample opportunities to experience the role of a manager through hands-on problems, cases, and exercises. These resources along with other examples and videos show students how businesses can respond when faced with an unexpected disaster, such as the COVID-19 coronavirus — so they are better prepared in their roles as operations professionals.
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Lee J. Krajewski is Professor Emeritus at The Ohio State University and Professor Emeritus at the University of Notre Dame. While at The Ohio State University, he received the University Alumni Distinguished Teaching Award and the College of Business Outstanding Faculty Research Award. He initiated the Center for Excellence in Manufacturing Management and served as its director for four years. Lee also served as Acting Director of the Executive MBA Program, Chairperson of the Department of Management Sciences, and Academic Director of the MBA Program at The Ohio State University. At the University of Notre Dame, he held the William and Cassie Daley Chair in Management. In addition, he received the National President’s Award and the National Award of Merit of the American Production and Inventory Control Society (APICS). He served as president of the Decision Sciences Institute and was elected a Fellow of the Decision Sciences Institute in 1988. He received the Distinguished Service Award in 2003. Lee has conducted seminars and consulted for firms such as Sany Corporation, Westinghouse Corporation, Franklin Chemical, and BancOhio.
Lee received his PhD from the University of Wisconsin. Over the years, he has designed and taught courses at both graduate and undergraduate levels on topics such as operations strategy, introduction to operations management, operations design, project management, and manufacturing planning and control systems.
Lee served as the editor of Decision Sciences, was the founding editor of the Journal of Operations Management, and has served on several editorial boards. Widely published himself, Lee has contributed numerous articles to such journals as Decision Sciences, Journal of Operations Management, Management Science, Production and Operations Management, International Journal of Production Research, Harvard Business Review, and Interfaces, to name just a few. He co-authored papers that won the Best Theoretical/Empirical Paper awards at three national Decision Sciences conferences. He also co-authored two papers that won the Stanley T. Hardy Award for the best paper in operations management. Lee’s areas of specialization include operations strategy, manufacturing planning and control systems, supply chain management, and master production scheduling.
Manoj K. Malhotra is the Dean and Albert J. Weatherhead III Professor of Management at the Weatherhead School of Management, Case Western Reserve University, and a member of the Leadership Cleveland class of 2019. Previously, he served as the Senior Associate Dean of Graduate Programs, Jeff B. Bates Professor, and Chairman of the Management Science Department at the Darla Moore School of Business, University of South Carolina (USC), Columbia. He also served from 2005 to 2017 as the founding director of the Center for Global Supply Chain and Process Management (GSCPM) at the Moore School. He earned an engineering undergraduate degree from the Indian Institute of Technology (IIT), Kanpur, India, in 1983, and a PhD in operations management from The Ohio State University in 1990. He is a Fellow of the Decision Sciences Institute (DSI), Production and Operations Management Society (POMS), and the American Production and Inventory Management Society (APICS). Manoj has conducted seminars and consulted with firms such as Avaya, BMW, Continental, Cummins Turbo Technologies, Delta Air Lines, John Deere, Metso Paper, Palmetto Health, Sonoco, Verizon, Walmart, and Westinghouse-Toshiba, among others.
Apart from teaching operations management, supply chain management, and global business issues at USC, Manoj has also taught at the Terry School of Business, University of Georgia; Wirtschaftsuniversität Wien in Austria; and the Graduate School of Management at Macquarie University, Australia. His research has thematically focused on the deployment of flexible resources in manufacturing and service firms, on operations and supply chain strategy, and on the interface between operations management and other functional areas of business. His work on these and related issues has been published in the leading refereed journals of the field, such as Decision Sciences, European Journal of Operational Research, Interfaces, Journal of Operations Management, and Production and Operations Management. Manoj has been recognized for his pedagogical and scholarly contributions through several teaching and discipline-wide research awards. He was the recipient of the Michael J. Mungo Outstanding Graduate Teaching Award in 2006, the Carolina Trustee Professor Award in 2014, and the Breakthrough Leadership in Research Award in 2014 from the University of South Carolina. He has been the program chair for international conferences at both the Decision Sciences Institute (DSI) and Production and Operations Management Society (POMS). He also served as the president of POMS in 2017 and continues to serve as a senior editor for that journal.
1. Using Operations to Create Value
Supplement A: Decision Making
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
Supplement B: Waiting Lines
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
Supplement D: Linear Programming
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
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