Service Management For Dummies

Manage your business from a services perspectiveWhat if technology was designed to serve the business - every time? That's service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happenWho's king? - whether you're the IT manager or the business owner, see how to think like the customerStandards are key - understand the standards and best practices that can improve quality and reduce costsStrategically speaking - develop and implement a service management strategyWhat's it worth? - assess the costs and return associated with service managementGet down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business servicesSee it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectorsOpen the book and find:How the digital world has altered serviceService management assets and toolsResources for best practices and standards informationAdvice for defining, creating, and maintaining a service management planThe six layers of service managementHow to optimize a data centerIdeas for managing your business assets as servicesThe role of virtualization and cloud computing