Training in Interpersonal Skills : Tips for Managing People at Work
by Robbins, Stephen P.; Hunsaker, Phillip L.Edition: 5th
Format: Paperback
Pub. Date: 2009-01-01
Publisher(s): Prentice Hall
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Summary
This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory. Self-awareness, self-management, verbal/non-verbal messages, motivation and goal-setting, managing change, and valuing diversity. By developing and practicing the interpersonal skills in this book, business professionals can learn how to build productive relationships with others and master skills vital to personal and organizational effectiveness.
Table of Contents
| Preface | p. xxiii |
| Self-Awareness | p. 1 |
| Skills: An Introduction | p. 1 |
| Self-Awareness: A Point of Departure | p. 11 |
| Self-Management: Clarifying Values, Setting Personal Goals and Planning | p. 39 |
| Applying Emotional Intelligence | p. xx |
| Communicating | p. 51 |
| Sending Interpersonal Messages | p. 51 |
| Listening and Reading Non-Verbal Messages | p. 67 |
| Providing Feedback | p. 86 |
| Communicating Across Cultures | |
| Motivating | p. 101 |
| Goal Setting | p. 101 |
| Coaching, Counseling, and Mentoring | p. 118 |
| Empowering People through Delegation | p. 135 |
| Leading | p. 151 |
| Politicking | p. 151 |
| Persuading | p. 175 |
| Applying Leadership Style | p. 191 |
| Managing Change | p. 208 |
| Teaming | p. 229 |
| Working with Teams | p. 229 |
| Valuing Diversity | p. 270 |
| Problem Solving | p. 284 |
| Ethical Decision Making | p. 284 |
| Creative Problem Solving | p. 301 |
| Resolving Conflicts | p. 316 |
| Negotiation | p. 335 |
| Integrating Exercises | p. 353 |
| Chris Amon & Lee Petty Case Running a Team Meeting | |
| Appendix: Exercise Guidelines and Materials | p. 378 |
| Index | p. 383 |
| Table of Contents provided by Publisher. All Rights Reserved. |
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